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Eric
May 16, 2024
My refrigerator is having multiple issues that are not consistent all the time. The water dispenser will shut off when the glass is still in position to dispense water. Sometimes it will not dispense water as all. The door open alarm will go off when the doors have not been touched. Sometime the lights will work and other times they don't. Unplugging the refrigerator for a few minutes will often restore it to proper working condition, but only for awhile. Do I need a new controller module or what part is most likely causing these strange and inconsistent behaviors ?
For model number WRV986FDEM01
Hello Eric, thank you for reaching out. According to our research, the issue is most probably with the dispenser control board, part number PS12728681. You may need to replace it to fix the issue. We hope this helps!
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Bobby
February 5, 2020
A service kit that has both parts in it, w11387384 and wpw10624574.
For model number wrv986fdem01
Hello Bobby, Thank you for the question. Very sorry but the Boards are not sold together as a kit, just individually. We hope this helps.
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Model Cross Reference
This part works with the following models:
PartSelect Number: PS12728681
Manufacturer Part Number: W11387384
