Ask our experts a question about this model and we'll get back to you as soon as possible!
12 questions answered by our experts.
< Prev
1
2
3
Next >
Sort by:
Search filter:
Clear Filter
Your search term must have 3 or more characters.
Keep searches simple. Use keywords, e.g. "leaking", "pump", "broken" or "fit".
Sorry, we couldn't find any existing answers that matched.Try using some different or simpler keywords, or submit your new question by using the "Ask a Question" button above!
Bridget
February 1, 2020
The blue led clock on the door is no longer visible, would like to replace that piece, but cannot see a match that's labeled clock or led in the door diagram. Everything else is perfectly functional on the microwave. Thank you!
For model number EI30BM60MSA
Hello and thank you for writing.
Regretfully this part is not being sold individually by the manufacturer, you need to replace the control assembly itself PS11726493. We hope this helps. Please contact us anytime if you require further assistance.
LED clock and timer doesn't lite up any more how do I change this part
For model number EI30BM60MSA
Hi Steve, thank you for contacting us. According to our research, you may need to check the microwave display control board, part number PS11726495. We have found some relevant instructions to replace the display control board. These may not be of the exact same model but will help you with the process. You may follow the following steps: unplug the power cord or shut off the power supply. Use a Phillips head screwdriver to unthread the screws securing the top grille. Pull the grille down from the top to detach. Disconnect the door wire connector and use a small flat-head screwdriver to pry out the access plug. Detach the door assembly mounting pins from the holes in the hinges to remove the assembly and set it on a sturdy surface. Next, pry out the plugs covering the four mounting screws holding the inner and outer door panels together. Use the Phillips head screwdriver to unthread the screws. Now, use a putty knife to help separate the outer door assembly from the inner panel. Remove the window insert, unthread all the screws securing the display board cover. Lift up the cover and detach the wires from the clips on the cover. Next, unthread the mounting screws to release the display board. Disconnect the harness connector, release the ribbon from the connector. Install the display board by following the same steps backwards. We hope this information is useful!
I have to open and close the door hard in order for the microwave to work. What causes this?
For model number EI30BM60MSA
Hi Eva,
Thank you for your question. If you have to slam the door shut to get it to work, check the switch holder inside the microwave to see if it is positioned correctly. If it is, then the switches may not be working correctly and they will need to be replaced. We hope this helps! Good luck with the repair!
The convection/grill option does not work plus my display is dim and difficult to read. From what i have read on your site the diminutive can be. Solved with a control assembly replacement. Does the convection/grille need this part to operate as designed?
For model number EI30BM60MSA
Hi Larry,
Thank you for your question. If your convection grill option does not work and the display is dim, then you will need to replace the PC Board. The part number listed under your model number for the PC board is PS12728971. If you would like to place an order for it, you may order it either online or by calling our customer service line and anyone will be happy to assist you. We hope this helps! If you have any questions, please let us know.
Remove vent cover then remove touch screen control panel. When you remove control panel take photo of where everything is plugged in then unplug and remove control panel. 3 door switches located next to door in a plastic chassis. Test each switch with current tester. Remove the bad switch and replace with the new one. You tube DIY helped.
First thing I dir was search YouTube for any related videos and found this one https://www.youtube.com/watch?v=uHj4H9Fdxrc, it was the exact problem my microwave was exhibiting. Once I verified the problem by troubleshooting, I removed the part and verified that the switches were working fine, the door latch assembly showed signs of wear which was the cause of the problem. After receiving the replacement part I installed it, verified that power was restored to the unit and reassembled the microwave, works fine, hope it lasts a long time!
My grandfather who is well versed as an electrician checked my microwave out because it wasn't worked. He used a multimeter to check electric current to parts in the microwave. He said a specific thermostat was not getting any current going through. I ordered that replacement part from this site and when it came in it didn't have current running through it either. He said he thought the part that was given to me was faulty. I called this companies number to ask some questions but the machine said they aren't taking any inquiry calls because of the pandemic right now. So I currently don't know what the problem is with my microwave. I want to return the part but unfortunately during Christmas time the packaging got thrown away. So as of right now I'm out the part money and probably money to buy a new appliance.
